Shipping & Returns

Shipping costs in Germany are 4,95 Euro for 1 parcel.

In Germany for delivery on cash  you have to pay extra 5 Euro and 2 Euro for the postal money transfer, alltoghether 11,95 Euro. 

 

International shipping costs:

Shipping-Cost in European Countries in the EU:

Andorra, Azoren, Balearen, Belgium, Danmark, Finnland, France, Greece, United Kingdom, Ireland, Italy, Lichtenstein, Luxembuorg, Monaco, The Netherlands, Österreich, Poland, Portugal, Sweden, Slowakische Republik, Spain , Tschechische Republik, Vatikanstaat.

NON EU Parcels:

Taxfree shippments to Schwitzerland

and all non EU-States:

All our offered prices are  reduced for 19% VAT for sending to non EU countries.  You have to check by your own, whether in country is any custom fee or VAT  you have to pay, please ask the custom office in your county.

Shipping Costs to Switzerland and rest of the world

Store Policies

The colours may vary a little from the photos on this site, depending on your screen.

All prices are in Euros and including the VAT .

1. Methodes of payment:

All orders must be pre-paid . Additional fees apply for international bank transfers.

2. Shipping:

Shipping and handling charges are extra, and are based on the weight of shipment.

We send usually by German Post  DHL.

Backorders will be shipped at the same rates as regular orders. International orders require additional shipping fees and are usually sent via air mail. It may not be possible to insure some international orders. Customer is responsible for all customs duties, VAT charges, and similar fees, where applicable. Extra charge for special handling. Please contact us with special requests and for more information.

3. Insurance and damages:

All orders are insured. If you receive an item that has been damaged during shipment, please contact us immediately. Save all packing materials and paperwork. If you notice external damage to the package at the time of delivery, alert the delivery person at that time, and, if possible, have them verify this damage in writing.

4. Returns:

Returns will only be accepted and credit given or money refunded if all of the following conditions are met:

Items must be in original condition as shipped. Shirts have to be unworn and not washed by you.

Notification of your intention to make a return must be received by us within 1 month of delivery of the item(s).

Returned item(s) must be received by us within 1 month of the date the item was delivered.

Customer is  responsible for its safe return. We suggest careful packing and insurance as the minimum precaution.

5. How to order:

You may order via this web site by email or fax, telephone or mail.

TO ORDER VIA THIS WEB SITE:

Select the product you wish to order and send an email. mail@hemad.de

Telephone: 0049 -8092-336422

Faxes 0049 -8092-336423

For Mail Orders:

Fa. Billy Held

Breitensteinstr. 31

D-85567 Grafing b. München

Germany

If you experience any problems during your visit to our site or while you are trying to place an online order, please contact us with details so that we can attempt to correct it.

Thank you!